Privacy policy

Step Forward operates stepforward.pk. This Privacy Policy explains what information we collect, why we use it, and the choices available to you when you browse or buy from our store.

Information we collect

When you place an order, contact us, create an account, subscribe to updates or browse the store, we may collect your name, email address, phone number, billing and delivery address, order details, messages, and device or usage information such as IP address, browser type and pages viewed. Payment details are handled through the payment method or provider shown at checkout; we do not ask you to send card details by email or social media message.

How we use information

We use this information to process and deliver orders; confirm payments; provide support, exchanges and refunds; prevent fraud and misuse; maintain and improve the website; meet record-keeping obligations; and send promotional messages when you have chosen to receive them or where otherwise permitted. You can unsubscribe from marketing emails using the link in the message or contact us to stop promotional contact. Order and service messages may still be sent when necessary.

Cookies and analytics

Our store and service providers may use cookies or similar technologies for essential site functions, cart and checkout, performance measurement, and, if enabled, advertising. You can manage cookies through your browser and any cookie controls shown on the site. Blocking some cookies may affect the cart or checkout. If advertising or analytics tools are enabled, their providers may receive browser and interaction data in accordance with their own policies.

Sharing and storage

We share information only as reasonably needed to operate the store, including with our e-commerce platform, payment providers, delivery partners, customer-support providers and analytics or advertising providers when enabled. These providers may process or store data outside Pakistan. We may also disclose information when required by law or to protect the rights and security of customers and the store. We retain information for as long as needed for orders, support, accounting, legal obligations and dispute resolution, then delete or anonymise it where appropriate.

Your choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to information we need to retain for lawful business or legal reasons. We may need to verify your identity before acting on a request. You can also change your marketing preferences at any time.

Security and children

We use reasonable measures to protect customer information, but no online system can guarantee absolute security. Our store is intended for people able to make purchases under applicable law; we do not knowingly collect information from children for independent purchases.

Updates and contact

We may update this policy when our practices change. The current version will be posted here with its update date. For privacy questions or requests, contact stepforward427@gmail.com or +92 300 1071550.

Step Forward
Shop No. 22 & 23, Centrum Mall, Adjacent to Lucky One Mall, Main Rashid Minhas Road, Karachi, Pakistan.