Shipping policy

At Step Forward, we deliver footwear and watches across Pakistan. We aim to make delivery charges and estimated timings clear before you place your order.

Order processing

Orders are normally processed within 1–2 business days after confirmation. Business days exclude Sundays and public holidays. During sales or periods of high demand, processing may take longer; we will contact you if there is a significant delay.

Delivery estimates

Once dispatched, delivery generally takes 3–7 business days, depending on your location and the courier's service area. This is an estimate, not a guaranteed delivery date. Remote areas, weather, public holidays and courier disruptions may affect timing. If a more specific estimate appears at checkout or in your order confirmation, that estimate applies to your order.

Shipping charges

The delivery charge, if any, is shown at checkout before you confirm your order. Any free-shipping offer applies only when the eligibility conditions displayed at checkout are met. We do not add an undisclosed delivery charge after the order is placed.

Order tracking and delivery

When tracking is available, we will share the courier details and tracking information using the contact details supplied with your order. Please provide a complete address and an active phone number. The courier may contact you to arrange delivery. If a parcel cannot be delivered because the address or contact details are incorrect, contact us so we can discuss the next step and any courier re-delivery charges before re-shipping.

Delayed, lost or damaged parcels

If tracking has stalled, your parcel has not arrived within the estimated period, or the package appears damaged, contact us with your order number. We will investigate with the courier. If we supplied the wrong item or an item arrives damaged or defective, see our Return, Exchange & Refund Policy.

Contact: stepforward427@gmail.com | +92 300 1071550